Tapcard

Support

Help with your card, or your shop.

Most wallet problems come down to one of four things. Start below — if none of it fits, get in touch.

Common questions

Privacy and your data

We keep what a loyalty card needs and nothing more: the name, contact details and balance a shop records for its own customers. A card shows its balance and a code that identifies it — never a password or payment details. We do not sell data and we do not share it between shops.

For a data request or deletion, ask the shop that issued your card.